The business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers in the telecommunications and entertainment industries. About the business process framework etom fundamentals. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Business process framework etom processes fall into three major process areas, 3 as shown in the diagram user registration not sure if your company is a member. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run. The model describes the required business processes of service providers, and defines key elements and how they should interact. Mar 04, 2019 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. This training is targeted at business managers and analysts who want to get up to speed. From the highest enterprisewide level, the etom framework defines a business process framework using hierarchical decomposition to structure the business. Pdf reference process flows for telecommunication companies. The business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial.
Overview of tm forums business process framework etom fundamentals course. In order to effectively organize and communicate the clients processes using the etom framework, the team was faced with the challenge of adapting the existing model to. Download the entire gb921 business process framework etom r17. Find the options best suited to your business needs. Each process element was measured using the business process framework etom conformance scale. We all know that making the best use of all the assets you have is a best practice for any business.
Scope of assessment business process framework footprint the following figures represent the business process framework level 2 processes highlighted in blue that were presented in scope for the assessment. Aug 10, 2014 etom business process framework enhanced telecom operations map. Jun 14, 2019 the business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Within the tm forum business process framework, etom level 1 3 already exists as a standard. This version of the etom business process framework can be considered valid. Using a selfassessment tool known as the business process framework etom scorecard, you will develop a clear picture of which business process framework etom areas need attention. Design and implementation of a telco business intelligence. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that.
The business process framework etom describes and analyzes different levels of enterprise processes according to their significance and priority for the business. Mar 05, 2020 the development of the business process standardization for telecom service providers started with the founding of the tm forum in the map also indicates the interaction between processes. The process model etom was renamed enhanced telecom operations map etom, and in 20 to business process framework etom. Business process framework etom fundamentals onsite expand your frameworx foundation. The information framework along with the business metrics and the business process framework support the implementation of bi solutions within the telecommunication industry. The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in figures 8 and 9. Tm forums business process framework fundamentals course gives you a deep dive on one of. The development of the business process standardization for telecom service providers started with the founding of the tm forum in the map also indicates the interaction between processes. Enhanced telecom operations map etom the business process.
The concepts here are discussed at some length in addendum g guide to applying the business process framework, and the approach above is in line with this. Media in category business process framework etom the following 3 files are in this category, out of 3 total. The business process framework etom is a critical component of the open digital. The goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management. Apr 02, 2019 business process framework etom processes fall into three major process areas, 3 as shown in the enhances.
This course is intended to provide an overview of frameworx. Telecom process telecom business process interfacing. About the business process framework etom fundamentals course. In order to effectively organize and communicate the clients processes using the etom framework, the team was faced with the challenge of adapting the existing model to reflect multiple dimensions of business processes. The telecom operation map tom was extended in 2001 to etom, an acronym for enhanced telecom operations map. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise. Itil service reporting template sample service report template 22 free word pdf documents, sample service report template 22 free word pdf documents, sample. Figure 1 etom business process framework level 0 processes. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. This opens up the possibility of using a data integration layer, along with a robust business process management layer, to achieve real separation of business process from application. It is a hierarchical catalog of the key business processes required to run a servicefocused business. The tm forum enhanced telecom operations map or etom for short describes all the enterprise processes. Business process framework etom practitioners course how to use the business process framework for an agile digital business who should attend. This business process framework also known as etom suite release r17.
Preface business process framework the business process framework etom is a reference framework for categorizing all the business activities used by an enterprise involved in delivering online information, communications and entertainment services. Objectives provides a business process blueprint for service providers to streamline their endto. The enhanced telecom operations map is an ongoing tm forum initiative to provide a business process framework for use by service providers and others within the telecommunications industry. Business process framework etom fundamentals onsite.
Business process framework etom practitioners course. Jun 20, 2019 the goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management. Business process framework etom a clear and concise. Tonex frameworx training etom training, business process framework, provides the details behind the standards for development and deployment of ossbss operationsbusiness support systems. Sep 08, 2015 overview of tm forums business process framework etom fundamentals course. The model describes the interaction of processes between different stakeholders in the telecommunications value chain. The framework is defined as generically as possible so that it remains organization, technology, and serviceindependent. The etom business process framework gb921 serves as the blueprint for process direction and the starting point for development and integration of business and operations support systems bss and oss respectively and, helps to drive tm forum members work to develop ngoss solutions. Jun 19, 2019 the business process framework is an operating model framework for telecom service providers in the telecommunications industry. Itil is a set of nonprescriptive guidelines for itict service management. Sep 04, 2018 18 jun this paper provides a highlevel overview of the enhanced telecom operations map etom business process framework. Phase one of the process teams involvement has consisted of mapping asis processes. In this manner the business process framework map covers the whole value chain. The business process framework etom is a critical component of the open digital framework, tm forums blueprint for enabling successful business transformation.
Cisco can provide your organization with solutions for everything from networking and data center to collaboration and security. It includes all operations processes that support the customer and network operations and management, as. A practical approach to the operation of telecommunication. The etom framework contains seven endtoend vertical process groupings that are the processes required to support customers and to manage the business. Learn a common, businessled approach to rationalize the processes that run your business. Ngoss etom business processes service management operation. Standards telecommunications systems it service management. Nov, 2014 business process frameworks where do i start. The etom business process framework can be used as a tool for analyzing existing processes and for developing new processes. Wishes to extend their understanding andor start implementing the framework is or will be involved in a business process transformation project. The graphic representation of a business process framework etom model consists of rows and columns, the intersections of which denote specific business processes.
A framework for the development of service management systems. See more ideas about enterprise architecture, business and business architecture. Business process framework etom processes fall into three major process areas, 3 as shown in the enhances. In fact, tmf aims that service providers utilize the business process framework etom to analyze their existing business processes, identify redundancy or gaps in their current strategies, and reengineer processes to correct deficiencies and add automation.
Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs. Mar 31, 2019 in this manner the business process framework map covers the whole value chain. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. The focal point of the etom is the core customer operations processes of fulfillment, assurance and billing fab under operations. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. The pcf is freely available on the apqc website as a download in either pdf or. Enhanced telecom operations map etom the business process language of ngoss in use by hundreds of companies around the world,accepted as a formal standard by the itut, and translated into 6 languages, the etom is truly the business process heart of the tm forums new generation operations systems and software ngoss framework. Let us show you how tm forums business process framework can be used to support a range of business. This training is targeted at business managers and analysts who want to get up to speed with etom enhanced telecommunication operations map and business process.
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